Baskin-Robbins

Jessica Zheng 3 months ago

i accidentally ordered the wrong syrup and told them immediately before they even pumped it into the cup. Instead they acted like they couldnt understand me and continued to pour the milk and espresso after i already told them i meant to put sugar free vanilla instead of french vanilla. Then i kept trying to tell them respectfully but they ignored me then told me it was too late because they had already made it. Refused to change it for me and the coffee ended up being too sweet. Paid for a large too just to end up tossing it at the end of the day.

Celeste Lawton a year ago

Each and every time I come here they manage to get something in my order wrong. They never know how to use promos or coupons. My least favorite Dunkin/baskin Robbin’s.

-- 2 years ago

First they gave me a milkshake with nuts when i explicitly ordered something without nuts. Then they ran out of multiple flavors but didn't reflect this on their ubereats page so I got to deal with that headache

Lucy Liu 2 years ago

I wanted to buy the beach sundae flavor scoop. After I paid, the cashier told me there is no beach sundae flavor. This can be 100% be avoided, yet she didn’t bother to check before I paid. Afterwards there are no apologies. It is frustrating that I am paying for the consequences of the store workers mistake

Tyler Durden 4 years ago

That Dunkin’ Donuts used to be good the donuts are smarter and they get your cheeks wrong and when they have to remake it they don’t do it right away if they have a line they take care of the line 1st then they go back to your drink that’s not good customer service